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Loading ...I often write about crime on this blog, but in this case, I think the criminal was completely justified in her offense: She took a hammer and smashed up a Comcast Service Desk in Manassas because they suck so bad.
“What the hell, I’m 75,” said Bristow resident Mona Shaw about heading into the Comcast office in Manassas with a hammer and using it on a telephone and computer keyboard, after trying for days to have her phone service connected.
From InsideNova here:
Mona Shaw had heard and seen enough from Comcast, her local cable television provider.
After repeated attempts to change her phone service from Verizon to Comcast’s Triple Play during a week in August, the 75-year-old Bristow resident with a heart condition took out her frustrations at the Manassas payment center on Center Street.
Shaw was arrested for disorderly conduct after she took a hammer to several items in the office - all the while saying, “Have I got your attention now?”
While Shaw’s actions Aug. 20 were extreme, the inability of the cable company to finish the job they started at her house is a story told many times over by Manassas customers.
Wow, what a Comcastic response! There are no satisfied customers of Comcast. Only victims. They should sign up for FIOS from Verizon!
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6 people responded in this post
I’ve considered FIOS, but Verizon absolutely sucks. from 1998 to 2002 I had their land line (with long distance) and DSL service, they would call me weekly to ask me if I needed long distance or DSL service.
Now I have their wireless service … I am lucky if I get 1 bar on my phone, I cant make a phone call from my own home, I have asked them to fix this problem… they dont care. and when I tried to lower my minute plan from 20 something hundred to 1800, they ignored my request and continued to charge me for the minutes I didn’t want in the first place.
AT&T didnt suck this bad and Alltel is probably better than Verizon. I should have known from the commercials that their service sucked, because that asshole in the glasses is always walking around the planet looking for a signal.
I have had nothing but great service from Verizon both with wireless and with fios. I have never once lost connectivity with FIOS and I have had it almost two years now.
I did have a problem with Verizon’s signal strength, but it turned out it was the crappy phone I was using. I think it was a Samsung. I switched up to a Motorola and I get 5 bars in one of the few gray spots in Northern VA, and I even get service in my dungeon of a basement.
I knew several people with DSL, and they were not always satisfied. I think its a drawback of the technology.
samsung does make crap electronics, thats for sure. I have the LG chocolate (the green one
)
I didnt have a problem with Verizon’s DSL service, it was pretty good, even though it was more expensive than cable (at the time) I had a problem with their customer service. Now I have a problem with both customer service and service in general.
but then again, I live in Florida when the only thing that actually works are the mexicans.
[...] record with customer service. Heck, any company that will cause a grandmother to take a hammer and smash up the customer service center over bad service is a bad company. But the brouhaha over the net neutrality debate has forced [...]
[...] After the FCC ruled against Comcast and it’s illegal bandwidth throttling, they moved forward with publishing that all “excessive users” will be subjected to a possible warning and/or disconnection of service. Now granted the usage threshold you get to hit is 250GB per month, but those of us in the IT world know we can hit that with ease. For the average Joe at home using the Internet for his bills, surfing and day trading this will be just fine as they will never hit that mark. I still hate Comcast and their service and their lack of customer service. Let’s just say I am one of MANY dissatisfied ex-customers of Comcast. Just like my favorite Comcast haters Travis “Sugar Bear” Sarbin and Mona Shaw. [...]
[...] record with customer service. Heck, any company that will cause a grandmother to take a hammer and smash up the customer service center over bad service is a bad company. But the brouhaha over the net neutrality debate has forced [...]
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